Family warns of phone scam involving computers

A Kirksville family has a scam alert to pass along.

A relative of David Olmstead almost got taken by the smooth-talker on the other end of the phone.

"She's a little frustrated," said Olmstead. "She's usually pretty cautious about things like this, but they were very convincing."

That is what happened to one of David Olmstead's family members.

She got a call a few days ago from a person with a foreign accent claiming to be from Microsoft.

The caller gave her a certification number and said he needed her to go to a website so he could update her computer.

"They gave her a series of directions from there with the end result being they took control of the mouse and the computer," Olmstead said. "All she can see is the mouse moving around over the website that they had her open."

Olmstead's family member had then a strange feeling that something wasn't right and called him. Olmstead then ordered her to shut down the computer.

Another man then called back saying he needed to complete the update, but when them victim told them she wanted them to talk to Olmstead, they disconnected.

Later, Olmstead found signs that she had been hacked.

"There were things that one of the scans I ran detected," Olmstead said. "At that point for safety, we wiped the computer and reinstall windows back to factory settings to avoid anything that they hacked into that they can log into in the future."

Passwords were changed on the family member's Facebook and Gmail accounts, but luckily no bank or credit card account information was collected.

Olmstead and his family wanted their story to be heard so it doesn't happen to someone else.

"It seems like most times when people contact you, they're after something," Olmstead said. "Microsoft will never contact you. It makes me angry. I don't understand why people would want to do this."