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Medicaid swap worries Milestones clients

The agency will continue to operate at meal sites in the 17 counties it serves, and provide support groups, counseling and information assistance/KTVO

Milestones Area Agency on Aging is adjusting to recent changes to Iowa’s Medicaid system.

AmeriHealth Caritas is leaving the system at the end of the month and as a result, Milestones will no longer provide care coordination to Iowa Medicaid clients.

This means upwards of 300 clients in Ottumwa and surrounding areas will be without a case manager.

Information and Assistance Specialist Joan Nydle told KTVO the Ottumwa office is getting several calls from concerned clients.

“They are so confused,” Nydle said. “They don’t know what they’re going to do, they’re losing their case manager that they are used to, so that, they are very confused, not knowing what to do.”

Some clients think Milestones is closing its doors, which Nydle said isn't true. The agency will continue to operate at meal sites in the 17 counties it serves, and provide support groups, counseling and information assistance.

She added that none of the AmeriHealth patients will go without service. All of those clients will be transferred to UnitedHealthcare by next month.

As for patients who aren’t eligible for Medicaid, Nydle says the agency will offer them care coordination on a private pay, sliding-fee basis.

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