Parents in the Ottumwa School District have experienced some problems receiving school cancellations and other updates through the district's new alert system, Power Announcement. Ottumwa switched from their previous system, Ed Alert, at the beginning of the school year.
Power Announcement is connected with the district's student management system, but has had a few hitches when relaying alerts.
"The company that hosts [it], Pearson's, they're aware that there's some issues at their end with mass messages getting held up in their system," said Ottumwa Superintendent Davis Eidahl. "And then we're also learning that there have been several parents or homes that there have contacted us and they've simply not signed up correctly and so we've corrected a lot of those issues."
Unlike Ed Alert, Power Announcement does not leave voicemail messages, so be sure that the phone number you are using for Power Announcement is a cell phone number that can receive text message alerts. You can also opt to receive alerts via e-mail.
Eidahl said with the recent struggles with Power Announcement, the district is looking at adding another element, like a different text messaging system, soon.
There also several people in charge of contacting local media and you can check KTVO's page of closings by clicking here.
For directions on how to sign up and make changes to your Power Announcement account, click here.